JioMart account management services

JioMart account management services encompass a range of tools and support for sellers. One integral component is NCRTechx, a platform designed to streamline seller operations and enhance efficiency. NCRTechx offers robust solutions for inventory management, order processing, and customer relationship management. Its user-friendly interface empowers sellers to monitor sales, analyze trends, and optimize their business strategies. Through NCRTechx, sellers can access valuable insights and actionable data to drive growth and profitability. Ultimately, it serves as a vital resource for JioMart account management services, enabling them to thrive in the competitive e-commerce landscape.

JioMart account management services Available From NCRTechx

NCRTechx, India’s premier JioMart account management services provider, offers a comprehensive range of JioMart-related services.

⦁ Setting up your Seller Focal Record on JioMart
⦁ Endlessly posting Advancement
⦁ Website improvement (Web optimization)
⦁ Improved Brand Content
⦁ Product Posting Management
⦁ Brand Protection & Registry
⦁ Item Sendoff
⦁ Prep and OperationsNCRTechx, India’s premier JioMart account management services provider, offers a comprehensive range of JioMart-related services.

CREATE ACCOUNT YOURSELF AND START SELLING TODAY

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Frequently Asked Questions

Registration

You can register by clicking on the "Sign In" section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP) to verify your mobile number. Post verification, you can start shopping on JioMart.

Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.

Each email ID/login ID and mobile number can only be associated with one customer account.

Product / Price / Promotion

You can search for a product by navigating through the category pages or by using search tab on the top of every page.

We ensure that all our products are hygienically and carefully handled and maintain them in the correct temperature & packaging.

You can prepare your cart and select the address you want the order to be delivered at. The availability of the product will be dependent on the selected address. Product without availability will be shown as ‘Out of stock’. You may remove them or add similar products as per your convenience.

Ordering

Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.
 

No, currently this service is not available.

All fruits and vegetables vary in size and weight. You can choose any size/weight available on the website. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g. If you order 1 kg of apples, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.

Currently, there is no provision to modify the order once it is placed. You may cancel the order until it is shipped. You may request for a return of the ordered product as per the return policy.

Payment

You can pay for your order using the following modes of payment:

  • UPI
  • Credit Card / Debit Card
  • Netbanking
  • e-Wallets
  • Meal Cards
  • Pay Later
  • Cash on Delivery

You can pay by scanning the QR available on the invoice using any UPI app at the time of delivery. Please check with the delivery executive to assist you.

Payment method cannot be changed once the order is placed.

Refund against a cancelled or return product may take up to 7 working days depending on the payment instrument used to place the order.

Refund against orders delivered with Cash on delivery will credited in your JioMart wallet which can be utilized for future orders.

As per RBI guidelines, effective 1st October 2022, merchants can no longer save your credit or debit card details. Instead, the card will be stored at merchant, payment gateway and aggregators in the form of tokens.

All cards for which you have before September 30, 2022 are removed from JioMart. You need to save your cards again as per the new RBI guidelines.

Yes, you will have an option to remove any saved card with us. However, to save again, you will have to provide your consent to tokenize the card.

When you add a new card, you will see a consent screen requesting you to tap on ‘Secure & Pay’ button. Simply select the tap on the button and continue with your payment on that card. Your consent will be successfully captured once the payment is complete.

Yes, per the RBI guidelines, you need to provide consent to save each card separately. You can do the same while making your payment on JioMart.

No, there are no charges for tokenizing and saving your cards.

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Delivery

You can check the serviceability of your area while selecting your pin code when you place your order.
You can check for an estimated date of delivery on the product description page by entering your pin code. Date of delivery may vary from product to product and is also dependent on the pin code of the delivery address. We try our best to delivery your orders as early as possible.

Delivery Fee

A Delivery fee is the amount that is charged to a customer, aside from the order total, to cover shipping and handling costs. This fee covers the cost of fulfilling the given customer's order, including storage costs, packaging, shipping etc. We are charging a nominal delivery fee of Rs.40 on all the orders less than cart value of Rs.250 for selected categories in JioMart. We are not charging any delivery fees for orders above Rs.250.

As a goodwill gesture to our new customer, we do not charge any delivery fee for your first 3 orders.

Delivery fee for an order is calculated based on the order value and product category/type. We are not charging any delivery fees for orders above Rs.250 and for your first three orders.

For orders below Rs.250, we have a nominal delivery fee of Rs.40. We are not charging any fees for orders above Rs.250.

In case of complete cancellation of order, delivery fee will be refunded to you along with the product amount you paid. In case of return of already delivered product, delivery fee will not be refunded, only product amount will be refunded.

We are charging a nominal delivery fee of Rs.40 on all the orders less than Rs.250 for selected categories in JioMart. We are not charging any delivery fees for orders above Rs.250

No coupon/discount/offer is required to avail this offer. The order value should be more than Rs.250 to get the free delivery.

No. This is applicable only if the order in question is more than Rs.250

Any order which is less than Rs.250 a nominal delivery fee of Rs.40 is charged per order.

Delivery fee will not be refunded, in case of both complete/partial return of order, as it is charged as a service for the order which has been already delivered.

Delivery fee is charged below threshold of Rs. 250. Considering post partial cancellation threshold still remains below Rs. 250, customer will need to pay the delivery charge for remaining order to be delivered, and only product amount will be refunded for partial cancellation.

Login / Account Related

'My Account' is the section where you can view your Personal Information, Order History and Shopping List.

You may have entered incorrect login details. Please enter the correct information & try again. In case the issue persists, please write to us at cs@jiomart.com or call us at 1800 890 1222

If you deactivate your account:


If you permanently delete your account:

You can deactivate your account by writing an email to cs@jiomart.com with the subject line "Account deactivation".
Also, in the email, mention


Our team will reach out to you to confirm the deactivation request and the account will be deactivated within 15 working days.

If you deactivate your account:

Coming back is easy. Simply write an email to cs@jiomart.com with the subject line "Account Reactivation".
Also, in the email, mention the mobile number associated with the account you would like to reactivate.
Our team will reach out to you to confirm the reactivation request and the account will be reactivated within 15 working days.
Your account information will be fully restored after reactivation.

You can permanently delete your account by writing an email to cs@jiomart.com with the subject line "Account deletion". Also, in the email, mention


Our team will reach out to you to confirm the deletion request and the account will be deleted within 15 working days.
Note: For a better experience, we recommend you NOT to delete your account if you have


However, if you delete your account if you have JM wallet/Gift Card balances or have placed any order in the 30 days, your balance amount will be forfeited and you might not be able to cancel/return the order.

If you permanently delete your account:


Note: For a better experience, we recommend you NOT to delete your account if you have


JioMart is legally required to retain some data such as order history. We do this in line with applicable laws including for tax, accounting and fraud prevention purposes.

Delivery fee will not be refunded, in case of both complete/partial return of order, as it is charged as a service for the order which has been already delivered.

Delivery fee is charged below threshold of Rs. 250. Considering post partial cancellation threshold still remains below Rs. 250, customer will need to pay the delivery charge for remaining order to be delivered, and only product amount will be refunded for partial cancellation.

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