LIMEROAD SELLER SERVICES

NCERTechx gives a list and records the executive’s administrations for Limeroad in India. We are here to help you with getting off to a lift start as a merchant on the internet-based commercial center: Limeroad. Limeroad has a bunch of rules for chairmen who wish to oversee client accounts. Our group of experts and specialists are knowledgeable about every one of the complexities of Index and record the executive’s interaction with Limeroad. We are cheerful and favored to assist you with sending off your items on the world’s best internet business stage.

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Frequently Asked Questions

Payment related

You can make purchases using the following:
Credit Card (Visa/ Amex/ Master Card)
Debit Card (All leading bank debit cards)
Netbanking (All leading banks)
You can also opt for the Cash-on-Delivery (COD) payment method. With COD you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on LimeRoad.

You can also choose to pay "Cash on Delivery". With COD you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on LimeRoad.

There are absolutely no hidden charges when you make a purchase with LimeRoad.
Enjoy free shipping on all orders.
All Cash-on-delivery (COD) orders will have an additional COD charge of ₹0

With "Cash on Delivery" or COD, you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on LimeRoad.

The maximum order value for a COD payment is Rs. 25,000. You will have to pay the money to the delivery boy before you can open the package. Please note, we do not accept foreign currency as payment against a COD order.

Add items to your cart. Hit proceed to checkout. When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery. Click to Place Order button, Once confirmed, you will receive a confirmation message on your screen.
To serve you better and provide fast delivery, limeroad team may contact you(email/phone) for address verification. We may cancel your order if we do not receive confirmation from your side in next 48 hrs from the time of order placed.
You will be required to make a Cash payment to our Courier Partner, only at the time of delivery of your order.

No, our COD partner will only accept cash payment at the time of delivery.

We accept all VISA, Mastercard and American Express Credit cards.
To pay using your Credit card, you will need your Credit card number, Card expiry date, 3 digit CVV number (Card Verification Value - found on the back side of your Credit card) and online 3D Secure password.
After entering the card number, expiry date and CVV number on LimeRoad, you will be redirected to the Bank's page for entering the online 3D Secure password.

We accept Debit cards of all banks in India. To pay using your Debit card, you will need to enter your Debit card number, Card expiry date (optional for Maestro cards), 3 digit CVV number (optional for Maestro cards) on LimeRoad. You will then be redirected to your Bank's page for entering your online password (issued to you by your Bank) to complete the payment.

Yes, shopping at LimeRoad is 100% safe. All Credit card and Debit card payments on LimeRoad are processed through secure and trusted payment gateways managed by leading Indian banks.
Furthermore, the Banks ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction on LimeRoad extremely safe and secure.
You can be assured that LimeRoad offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
 

3D Secure is also known as "Verified by Visa" or "Mastercard securecode". It is a free security service by VISA and MasterCard in partnership with card issuing Banks to secure your online Credit/Debit card transactions through the use of an additional password. This additional password is called 3D Secure password.

You can register for the 3D Secure password for your Credit/Debit card by visiting your Bank's website.

Limeroad credit points is equivalent to a store credit on Limeroad.com which can be utilized to make any purchase with us. Below are the terms & conditions for LR credit points -
*In order to use the credit point you need to place an order for minimum amount of Rs. 1000 or more.
*You can utilize all your credit points in one go as there is no limit to utilize them.
*1 LR Credit point = Rs 1
*LR Credits cannot be clubbed with any other promotions or discounts
*LR Credits will have a fixed expiry date.

Order related

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with LimeRoad.com. To check the status of your pending orders, click on the My Account link in the top left of any page on our store. This will take you to your "My Account - My Orders" page, where you can view the status of all orders. To view the status of a specific order, click on the "TRACK". After your order is shipped out from our warehouse, we will send you a mail and sms with the shipping details.
You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with LimeRoad.com. To check the status of your pending orders, click on the My Account link in the top left of any page on our store. This will take you to your "My Account - My Orders" page, where you can view the status of all orders. To view the status of a specific order, click on the "TRACK". After your order is shipped out from our warehouse, we will send you a mail and sms with the shipping details.What do the different order status mean?

You can cancel your order before it leaves our Warehouse (reaches the "Order shipped" state). You can do so by calling us with the order number.

The estimated time of delivery is mentioned in the Item Description Page (where you can zoom and see the details of each item). It may differ from one item to another. Here is an explanation of delivery estimates :
Within 3-5 days :
For all key metros (Delhi, Bangalore, Mumbai, Calcultta) & the warehouse the product is being shipped from, the delivery time will be 3-5 business days.
Within 5-7 days :
For all areas serviced by reputed couriers & the warehouse the product is being shipped from, the delivery time will be 5-7 business days.
Within 10-15 days :
For other areas, orders will be sent by Speed Post through the Indian Postal Service which may take 10-15 business days depending on the location.
Business days exclude public holidays, national holidays and sundays.
We process all deliveries through reputed couriers.
For certain postcodes not serviced by reputed couriers, we use Speed Post (Indian Postal Service). Alternatively, you can get in touch with our customer service team to an alternate delivery location that is serviced by our courier partners.

Estimated times vary with the area you live in, warehouse from which this product is being shipped from, as well as whether it is in-stock or not. Here is what this means - If a product is in-stock with us, then depending on where you live & warehouse from it is getting shipped, we can deliver to you within 3 days or 5 days. This will be clearly mentioned in your order confirmation email. If a product has the label - "Coming soon - preorder" --- we will let you know as soon as it reaches us, and we have shipped it to you. If a product has the label - "Notify me" --- we will let you know as soon as we have it back in stock. The delivery time will then depend on when you place the order

All items are carefully packaged so as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile items are safely secured with bubble wrap

All LimeRoad items are delivered through reputed courier partners - who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners.

We are so sorry as it is quite not be possible to get your delivery in single shipment as we have them located across the country in multiple cities. Your packets are picked up from the respective places to be then promptly delivered to you. Your order having more than one brand will be shipped in part/mutiple shipments.

We process all deliveries through many reputed couriers on our panel.
Our systems are extremely effective to automatically pick up the best suited shipper for your area. However, for certain postcodes not serviced by reputed couriers, we use Speed Post (Indian Postal Service).
Alternatively, you can get in touch with our customer service team to an alternate delivery location that is serviced by our courier partners.

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Cancellations, returns & replacements related

You can return any product that you have received as long as
- customer invoice
- all its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
- and is unused / original condition
You need to make sure that
- Damaged/Defective/Wrong Product :
You must notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product.
- Any Other Returns :
You must inform us of your intention to return the item to us (within 5 days, including weekends) and of delivery of the product
You notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product. You can either email our Customer Service team - heretohelp@limeroad.com
You book a shipping pickup with us, and ensure that the product is picked up from your premise by our courier within 7 days
To book a shipping pickup, you have to schedule a courier pickup with our customer support team who will in turn arrange a suitable time with our courier partner. Please note that if you have agreed a time for pick up, and the courier fails to find you at the address, there will be a Rs 100 charge payable by you at the time of delivery of the replacement . Each time that you are not there, there is a Rs 100 charge (why - thats what it costs us to bring your stuff back)
The product is returned to us with
- customer invoice
- all its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
- and is unused condition
As soon as we have received the product, we will ship you the replacement, with no additional cost to you. You will receive an email when a replacement has been shipped out
In the event that a replacement is not available in stock, we will offer you a credit or a full cash refund.
In the event that a replacement is available in stock, and you do not want a replacement, we will offer you a full refund either via the card you used to pay us, or in the case of a CoD payment, by a cheque
If the product received back by us does not meet the 3 specifications above, then the product can neither be replaced, nor can a refund be provided. If you still wish to get the same product back, we will be happy to do so, as long as you are ok to bear the shipping expenses
If the product is deemed not to have a manufacturing defect, but has been damaged because of misuse -- we will not replace, only arrange for a credit which you can use with us within 6 months.
You can seek a replacement for the entire purchase or part (s) of the purchase.
Needless to say, we can offer to replace only product(s) purchased on LimeRoad.

At the point of delivery, if the package seems to have been tampered with ie LimeRoad tape is broken / missing, please do not accept the order

You can cancel an order in one of two ways
- or write to us on heretohelp@limeroad.com
If you cancel an order, before the product(s) has been shipped to you, we will refund you the entire amount.
If you cancel an order which has already been shipped to you, you can do one of the following :
- If your product has been shipped but has not yet been delivered, contact Customer Support and inform them of the same.
- If despite informing us, since the package has already left for your address, you receive the product, you can return the product through the same courier (ie do not accept the package)
- If you have received the order, and are now wanting to cancel (ie return the product), then please follow the steps above. We can only process the credit once We have received the product - and it meets the three criteria above
PLEASE NOTE :
To maintain our high standard of hygiene and professional service, we shall accept returns of all items except the following
- Lingerie - briefs/ bottom wear
- socks
- Cosmetics/Beauty products.
- free items.
You can return any product that you have received as long as
- customer invoice
- all its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
- and is unused / original condition
You need to make sure that you inform us of your intention to return the item to us and ensure that the product(s) reaches us within 7 days of delivery of the product.
15 days from the point that you return the product to us.

Other questions

At LimeRoad, we work hard to select only reputable brands / shops and vendors for you. If they offers a Warranty on a product, we pass on the same to you. For most product lines however, there are no manufacturer's warranty - and it is like buying a product. Its exactly the same as if you were buying products in a shopping mall or from local shops

We have renewed our deliveries of non-essential goods in accordance with the zones (specifically orange and green). We are more than happy to deliver the goods purchased using prepaid methods of payment. Due to the lockdown and restrictions in movement, the expected time of arrival of the goods might be delayed. We sincerely hope that you will understand given the current situation and can't thank you enough for your patience.

Yes, we are processing returns. To know more about returns, please visit our website and click on the Return & Refund Policy

Yes, it is. For further guidance on COVID-19, please refer to the WHO guidelines

Customer safety is of utmost importance to us and we are doing everything we can in keeping a track of the impacts of COVID-19. We are taking safety measures in keeping the packages and having as much as minimal contact during deliveries. We are strictly following Government protocols and abiding by the World Health Organization guidelines.

Our delivery people have been advised to reduce as much contact as possible with the customers by leaving the packages right at their doorstep and informing them.
Yes, mostly all non essential items are being shipped in limited numbers and are in complete accordance with the zones (orange and green).
We do have a precise modus operandi that taps into prepaid methods of payment. With respect to social distancing, we are encouraging all our customers for e-wallet payment options such as Paytm and UPI.
We are hopeful and trying our level best however given the current situation, the estimated time of delivery might be delayed. You can always track your order - click on to contact us, go to the orders section and click on the status of your order.
We are processing all our deliveries through many well known courier services that we are more than grateful to have on board. While our systems are extremely effective to automatically pick up the best suited shipper for your area, we are using speed post (Indian Postal Service) for certain postal codes that are not serviced by our couriers.
LimeRoad doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within India.
Is there a difference between what I see and what I buy?
With LimeRoad, what you see is what you get. We work hard on photographing images as is. Our content team gives you an elaborate description of the product with detailed specifications of each item. Our sourcing team makes sure to send out products that meet the LimeRoad aesthetic and stringent quality standards. If despite this you don’t fall in love with what you get, give us a call within 5 days to book a return.

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